Privacy Policy

Effective Date: May 8, 2026
Last Updated: May 8, 2026

Welcome to Aviantestpro (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, process, and protect your information when you access or use the website, services, products, applications, forms, laboratory testing services, online ordering systems, customer support channels, and related platforms operated by Aviantestpro (collectively, the “Services”).

This Privacy Policy is designed to comply with international privacy standards and applicable regulations, including:

General Data Protection Regulation (GDPR)
UK GDPR
California Consumer Privacy Act (CCPA/CPRA)
Singapore Personal Data Protection Act (PDPA)
Other applicable international privacy and consumer protection laws

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Aviantestpro provides laboratory testing services, genetic testing solutions, avian diagnostics, molecular biology services, research-related products, laboratory consumables, testing kits, scientific information, and related customer support services for global customers.

If you have any questions regarding this Privacy Policy or your personal data, you may contact us at:

Email: [email protected]
Website: https://aviantestpro.com

2. Information We Collect

We may collect the following categories of information depending on how you interact with our Services.

2.1 Personal Information You Provide

We may collect information you voluntarily provide, including:

Full name
Company or organization name
Email address
Telephone number
Shipping and billing address
Country or region
Payment-related information
Laboratory submission details
Customer support communications
Account login credentials
Order and transaction information
Uploaded files, documents, reports, or sample information

2.2 Laboratory and Testing Information

Depending on the services requested, we may collect:

Sample identifiers
Species information
Diagnostic information
Genetic testing data
Laboratory result records
Test history and associated metadata

We process such information solely for legitimate laboratory, scientific, quality-control, operational, customer-support, and regulatory purposes.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device identifiers
Operating system
Referring URLs
Website interaction behavior
Time zone settings
Access dates and times
Cookies and tracking data

2.4 Cookies and Tracking Technologies

We may use:

Cookies
Pixels
Analytics tools
Session tracking technologies
Advertising technologies

These technologies help us:

Improve website functionality
Analyze website performance
Understand visitor behavior
Enhance user experience
Prevent fraud and abuse
Deliver relevant marketing content

You may disable cookies through your browser settings. However, some website features may not function properly.

3. How We Use Your Information

We may use collected information for the following purposes:

Providing laboratory testing services
Processing orders and payments
Delivering reports and results
Managing customer accounts
Responding to inquiries and support requests
Improving website performance and security
Conducting analytics and research
Fulfilling contractual obligations
Sending operational notifications
Sending marketing communications where permitted by law
Detecting fraud, misuse, or unauthorized activities
Complying with legal and regulatory obligations
Protecting our legal rights and business interests

We only process personal information where we have a lawful basis to do so.

4. Legal Bases for Processing (GDPR)

For users located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process personal data based on one or more of the following legal grounds:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests
Scientific or research-related purposes where legally permitted

5. Sharing and Disclosure of Information

We do not sell personal information.

We may share information with:

Payment processors
Shipping and logistics providers
Laboratory partners and technical service providers
IT infrastructure and hosting providers
Analytics and security service providers
Regulatory authorities when legally required
Professional advisors, auditors, or legal counsel
Government agencies or law enforcement where required by applicable law

All third-party providers are expected to maintain appropriate confidentiality and security standards.

6. International Data Transfers

Because Aviantestpro serves international customers, your information may be transferred to and processed in countries outside your country of residence.

Where required by law, we implement appropriate safeguards for international data transfers, including:

Standard contractual clauses
Data processing agreements
Secure transfer mechanisms
Commercially reasonable security safeguards

By using our Services, you acknowledge that your information may be transferred internationally.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide requested services
Maintain laboratory records
Fulfill contractual obligations
Resolve disputes
Comply with legal, tax, accounting, or regulatory requirements
Protect our legitimate business interests

Retention periods may vary depending on the nature of the information and applicable legal obligations.

8. Data Security

We implement commercially reasonable technical, organizational, and administrative safeguards designed to protect your information, including:

Secure servers and hosting infrastructure
Access controls and authentication systems
Encrypted communications where appropriate
Internal confidentiality measures
Monitoring against unauthorized access or misuse

However, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Withdraw consent
Request data portability
Opt out of certain marketing communications
Lodge complaints with relevant supervisory authorities

To exercise your rights, contact:

Email: [email protected]

We may require identity verification before processing certain requests.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under California law, including:

Right to know what personal information is collected
Right to request deletion
Right to correct inaccurate personal information
Right to opt out of certain data sharing practices
Right to non-discrimination for exercising privacy rights

Aviantestpro does not sell personal information as defined under the CCPA/CPRA.

California residents may submit privacy requests by contacting:

Email: [email protected]

11. GDPR and UK GDPR Rights

If you are located in the European Economic Area or the United Kingdom, you may have rights under applicable data protection laws, including:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Rights related to automated decision-making

You also have the right to lodge a complaint with your local data protection authority.

12. Marketing Communications

We may send newsletters, product updates, technical notices, promotional information, or educational content where permitted by law.

You may unsubscribe at any time by:

Clicking the unsubscribe link in emails
Contacting us directly
Adjusting account communication preferences

Operational or service-related communications may still be sent when necessary.

13. Third-Party Services and External Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for:

Third-party privacy practices
External website content
Third-party security measures
External data handling activities

We encourage users to review the privacy policies of third-party services before interacting with them.

14. Children’s Privacy

Our Services are not intended for children under the age required by applicable law in their jurisdiction.

We do not knowingly collect personal information from children without appropriate legal authorization.

If you believe that a child has provided personal information to us, please contact us immediately.

15. Automated Decision-Making

We generally do not use fully automated decision-making processes that produce legal or similarly significant effects on users.

If this changes in the future, we will update this Privacy Policy accordingly.

16. Do Not Track Signals

Some browsers offer “Do Not Track” settings. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track requests.

17. Website Analytics and Advertising

We may use third-party analytics and advertising providers, including services such as:

Google Analytics
Search Console tools
Advertising conversion tracking tools
Performance monitoring platforms

These services may use cookies or similar technologies to collect information about website interactions.

Users may manage advertising preferences through browser or platform settings.

18. Search Engine and AI Crawlers

Our public website content may be indexed by:

Search engines
AI search systems
Automated crawlers
Web indexing technologies

Publicly available website content may appear in search results, AI-generated summaries, indexing databases, or similar discovery systems.

Private customer submissions, laboratory records, and confidential information are not intentionally published for public indexing.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we will revise